The future of game-based logistics: a systematic review of applications, functions, and evidence

Abstract

Game-based approaches are increasingly employed to address complex challenges in logistics and freight transport. While traditionally employed for education and workforce training, they have broader applications and untapped potential. In particular, advances in artificial intelligence (AI) are creating new opportunities to design, personalise, and scale these interventions. Despite this growing interest, a comprehensive understanding of how game-based approaches have evolved, who they target, what functions they serve, and where future opportunities lie remains limited. This study presents a systematic review of 87 studies on game-based interventions in freight transport and logistics, synt..